Apollo 13 - ISM
THE WORKSHOP
We challenge you to become Apollo 13 mission control and learn and apply the ISM theory and principles into practice to save the astronauts.
LEARNING OBJECTIVES
Depending upon the learning objectives of the participants, during this training the following learning objectives will be achieved:
- Participants will have a better understanding of the ISM processes and principles
- Participants will have a better understanding of how to implement this successful and pragmatic ISM approach.
- Participants will have a better understanding of how to design, implement, analyse, audit and improve processes aimed at reducing non-compliance issues and business risk, and at the same time delivering value to the business.
- Participants will learn how to justify ISM improvement initiatives in relation to business drivers and demands.
- Employees requiring understanding of their role in contributing to IT organizational performance
- Employees wanting to understand the ISM principles and processes
- Process managers responsible for implementing and managing processes.
- CIOs and Senior IT managers faced with a need to demonstrate control and added value of ISM for the business.
ROLES
- Flight Director – represents senior IT management and is accountable for the success of the mission.
- Manager specialists – represents a ‘line manager’ responsible for managing a team of experts within Mission Control.
- Incident manager –process manager responsible for ensuring effective handling and resolution of incidents affecting the mission.
- Problem manager – process manager responsible for ensuring problems are analysed and removed.
- Change manager – process manager responsible for ensuring changes to the mission are well planned and executed.
- Capacity manager – process manager responsible for ensuring adequate capacity is available to support and enable the mission and keep the astronauts alive.
- CapCom – a small team responsible for communicating with the crew, representing a ‘service desk’.
- Technical specialists – responsible for resolving technical issues and for carrying out changes
- Mission Director – represents the business (Customer) and is the budget holder for the mission and sets the Key performance indicators(KPI’s) to be achieved.
- Crew – represent the business users of the infrastructure.
BRIEF DESCRIPTION
This ISM workshop has the same structure as the standard Apollo 13. But, we added some typical ISM processes like IT Operations.
The workshop consists of 4 rounds. In each round the team undergoes the following steps:
- designing or improving their process;
- applying their process;
- analysing, reflecting and reporting;
- prioritizing and agreeing improvement needs with the business.
During the 4 rounds actual events and situations experienced in the real mission will occur. The business demands and priorities will change as the mission progresses. Mission Control must ensure their processes are continually aligned to changing business needs through active dialogue with the Mission Director and by applying continual service improvement strategies. In 1970 we know Mission Control managed to successfully apply people, processes and supporting technology in saving the crew. The participants are faced with the challenge of performing as well as Mission control.
