Results

Organizations investing in using our products to support learning or improvement initiatives want a return on their investment. They expect to achieve results. Customers want and expect participants to learn and to improve. 

• Learning

Learning objectives are agreed in advance, during an 'intake' and also agreed with participants at the start of the sessions. Organizational learning objectives are translated into evaluation forms so that can they be measured.

Example:

An organization had difficulty getting people to buy in and adopt 'process based working'. The sponsor wanted people to see and feel the benefits of process working and wanted people to learn the importance of tasks and responsibilities.

'250 people attended the Apollo 13 workshop. Learning points were captured and a consolidation report made. Participants were asked :

'how important was process working in realizing success during the workshop".

Process based working scored  4.7 out of 5.0 and was the highest scoring success factor

58% of the captured learning points related to:

- the need to document processes

- the need to design and AGREE processes with all involved

- the need to measure process results

- the need for process ownership and steering

32% of the captured learning points related to:

- the need for clearly defined and AGREED tasks, roles and responsibilities

- everybody needs to know what is expected of them

- there was chaos when responsibilities were not carried out

• Improving

If an organization uses our instruments to help realize improvements then these are also captured at the end of the session and can be used as input into improvment projects and initiatives.

Example:

An organization was starting a process improvement program and wanted to capture improvement needs from the employees themselves. It was felt that employees were well positioned to identify improvement needs. The sponsor wanted people to see, feel and experience poor processes in action in the simulation and let the team discover and apply their own improvements. 

'Which improvements did you apply in the simulation that need to be applied in your own organization?

- agreeing the tasks, roles and responsibilities of each department

- building a priority and escalation mechanism to help us better manage our workload

- ensure that solutions and workaround are properly documented and handed-over to the help desk