Blog
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Why don’t we ask the users? (2015) View article
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Cyber Resilience & Security -changing attitude, behavior and culture View article
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ABC – Still the number 1 success or fail factor for practitioners View article
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ITIL practical exam – problems that need solving View article
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Meet the VOCR’s View article
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Gamification – What is in for you as an ITSM expert by playing Apollo13? View article
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Customer centric….what’s the customer got to do with IT? View article
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From Crime Scene Investigation to Continual service Improvement View article
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Business & IT Alignment (Groan!) View article
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How a CSI register improved the IT performance View article