itSMF Norway annual conference
GamingWorks is delighted to be invited for the 5th year in a row to the itSMF Norway conference ‘Human Touch with ITIL’. The event is to be held in Oslo 13-14th March.
This year Paul will be presenting a session that was requested again due to popularity.
Session: SCreating winning teams: Turning your WORST practices into BEST practices
Wednesday 13 March 14:40 – 15:20
Paul Wilkinson, Director, GamingWorks BV
Despite the massive investments in ITSM best practice training and certification ABC (Attitude, Behavior, Culture) issues still seem to be the biggest barrier to success. Resistance to change, frustration and unrealized benefits are common causing demotivated staff. Organizations are not only seeking more cost effective ways of training their staff in these difficult financial times, but are looking for ways to create more buy-in, overcome resistance, motivate and empower people to change their work and become more successful. But how?
In this session we will show you how one organization effectively used two instruments to make significant, sustainable improvements, improving staff motivation, customer satisfaction and real results.. One was the 8-step approach to ensuring maximum return on their training investments, the second was experiential learning interventions. In this case we will also show the measurable performance improvements gained.