ITSM Academy

382 NE 191st Street #31472, 33179-3899 Miami in United States Regular

ITSM Academy, Inc., founded in 2003, is a full service provider of IT Service Management education.  We’ve built our model so that our training is interesting, interactive and sustainable.
Our robust Service Catalog includes all levels of IT Infrastructure LibraryTM (ITIL®) Certification Classes, Workshops and Simulations, as well as other complimentary IT Service Management training including; Visible Ops®, Microsoft® Operations Framework (MOF) and CobiT®.  As a Project Management Institute (PMI) Registered Education Provider (R.E.P.), our ITIL Accredited Courses earn Professional Development Units (PDUs).


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Certified to deliver the following Business Simulations Trainers
Apollo 13 - an ITSM case experience™
Gerri Sasso
Chantell Smith
The Phoenix Project
Rose Gibson
Denis Esslinger