ITSM Academy

382 NE 191st Street #31472, 33179-3899 Miami in United States Regular

ITSM Academy is a female-owned small business, started in 2004.  If you are looking for training for yourself, a small team, or a large group – we have options for you.  

Our portfolio includes accredited and sustainable ITIL®, DevOps, Agile Service Management, Value Stream Mapping, Process Design (CPDE) and Employee Experience (XLA) training and education.

Our courses include GAME ON! an Interactive Learning Experience® and access to our innovative Learner Portal. 


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Certified to deliver the following Business Simulations Trainers
Apollo 13 - IT Service Management
Chantell Smith
The Phoenix Project - DevOps
Rose Gibson
Denis Esslinger