John Custy is the Managing Consultant at JPC Group and has spent his career working in IT and service management organizations; providing a practical, pragmatic approach to service management by understanding it’s about the people and outcomes first, then the processes and finally the technology. He has been actively involved with assisting organizations improving the value their services provide – by working to help service providers understand it is about how their services impact outcomes. Mr. Custy has worked with all types of organizations and business units, from financial services to healthcare, pharmaceutical, Higher Ed., manufacturing, to non-profits and government agencies.
John is a well know educator and speaker on Service Management with specific expertise on Service Metrics and Analytics, Service Quality, Service Catalog Management, Knowledge Services, IT Financial Management and Problem Management.
John is an ITIL-certified Service Manager/Expert, KCS verified trainer/consultant, DevOps certified instructor, ISO9000 Internal Auditor, and an Exin/TUV and itSMF certified ISO/IEC 20000 Consultant. John has served on the HDI Strategic Advisory Board, is a member of the HDI Faculty, an HDI-Certified Auditor, and a Subject Matter Expert (SME) for the HDI Individual Certification Standards. John is a Kepner-Tregoe (KT) certified instructor, an Exin Accredited trainer for ITIL, ITSM Professional based on ISO/IEC 2000 and Information Security Management based on ISO/IEC 27002, as well as an ITSM simulation facilitator for Grab@Pizza.
|Certified to deliver the following Business Simulations||Trainers|
|Grab@Pizza™ - Business IT Alignment in Action||
|The Phoenix Project||