ITIL Forum 2013 – Zurich
Early June GamingWorks was invited as Keynote speaker at the ITIL Forum 2013. Together with Rob England, Jan Schilt presented some new ways of looking at the IT Service Management world.
Rob explained his approach of ‘Standard+Case’ read more
and Jan presented the 8 fields model read more
Also watch both video’s to get a quick impression of both approaches: