Still not convinced you should be looking at BRM?
If you’re still not convinced you should be investing in BRM as a capability, then here is the sheet I presented at the itSMF chapter in Singapore.
The sheet shows 3 of the top scoring ABC cards taken from workshops with more than 3000 organizations World-wide. At the end of this news item I have also added some links to related articles/blogs.
What does Value look like – IT Chronicals